Joy received her Bachelor of Pharmacy with Honours from University Science of Malaysia and Master of Science in Community Pharmacy with Distinction from Queen’s University Belfast (UK). In addition, she is also a Certified Geriatric Pharmacist (US) and Health Promotion Board Certified Quit Smoking Cessation (CQSC) consultant. Joy is the past Co-Chief preceptor for pre-registration pharmacists in Watson and she is passionate in precepting pre-registration pharmacists, PECT and polytechnic students. Joy was featured as a Shining Star of community pharmacy by Pharmaceutical Society of Singapore (PSS) in year 2014 and received the Singapore Retailers Association Excellent Service (EXSA) Gold Award in 2016 and 2017. She is also awarded PSS Community Pharmacist of the Year in 2017.